Refunds & Returns
Effective [to be confirmed]
What we will take back, what we cannot, and how to make a claim.
Before ordering
All products are supplied for laboratory and research use only. Because of what they are and how they must be stored, this policy is deliberately narrow.
What we will replace or refund
We accept a return, replacement or refund where the item arrived damaged in transit — a broken vial, a compromised seal, leaking packaging — where the wrong item was shipped, or where the product was defective on arrival.
Claims must reach us within 48 hours of delivery, with your order number, photographs of the item, and photographs of the shipping label and outer packaging.
What we cannot take back
Opened or unsealed vials, in any circumstances. Once a seal is broken we cannot establish how the contents were stored, and the certificate no longer describes what is in the vial.
We also cannot accept claims made after the 48-hour window, changes of mind, laboratory consumables once opened, or items damaged by storage after delivery or by an incorrect address supplied with the order.
Outside the circumstances above, all sales are final.
How claims are resolved
Approved claims are resolved by replacement or refund at our discretion once reviewed. Refunds are issued to the original payment method.
Card refunds usually appear within 5 to 10 business days depending on your bank. Cryptocurrency refunds are issued at the US dollar value of the original payment.
Making a claim
Email sales@elitesynthetics.co with your order number before returning anything. Items sent back without contacting us first cannot be matched to an order.